Built by a small UK software team.
DeskZap is remote desktop software for UK teams and IT professionals. It is a product built and run by Hot Rocket Software, a UK team based in Birmingham and Solihull with 19 years in IT across the UK and Europe. We started DeskZap in 2025 to build practical remote access infrastructure for the teams that are too small to fight an enterprise procurement process and too serious to settle for a free-tier tool.
- Built by: Hot Rocket Software
- Based in: Birmingham and Solihull, UK
- Product: DeskZap
- Contact: hello@deskzap.co.uk
Why we built DeskZap.
DeskZap was started because the remote desktop market has two extremes and very little in between. At one end, free-tier browser-based tools that work for occasional personal use but fall apart the moment remote access becomes a daily operational workflow. At the other, enterprise suites with annual seat licensing, value-added reseller relationships and a procurement process that takes longer than the actual deployment.
The UK teams we wanted to build for — small businesses, IT consultancies, agencies, in-house IT teams supporting under a hundred endpoints — do not fit either model. They want predictable per-user pricing in GBP, a first useful session inside five minutes, audit trails that satisfy clients, and a self-host option when data residency matters. None of that was unreasonable to ask for, and none of it required an enterprise product.
DeskZap is the result. It is not a reinvention of remote desktop; the technology is well understood. It is a remote desktop tool built around the constraints of the teams we know best, with the pricing shape and the operational defaults that those teams need to do their jobs.
DeskZap is built and run by Hot Rocket Software, a UK software team in the West Midlands. The same team builds custom software, AI tools and websites for other businesses, and runs DeskZap as its own product.
How we work.
Practical, not fashionable
Every feature should solve a real workflow problem for a UK IT lead, consultant or business owner. If a feature only matters at an enterprise sales briefing, it does not ship in the product yet.
Predictable pricing
Per-user annual pricing in GBP. No per-device fees, no surprise renewals, no commercial-use detection, no per-concurrent-session mathematics.
Honest about scope
DeskZap is built for UK SMBs, IT consultancies and agencies. We say so on the website. If you are a large enterprise, TeamViewer may be the right answer and we will say that too.
Self-hosting is a first-class option
The Advanced tier includes a self-hostable control plane because some teams need full data residency. It is not a marketing afterthought.
The people behind it.
We are intentionally small. We hire slowly and focus on the people closest to the product and the customers.
We design, build, run and support DeskZap, and write the DeskZap blog and guides. We are a UK team based in Birmingham and Solihull, with 19 years in IT across the UK and Europe.
Where we are.
- 2025DeskZap started
Hot Rocket Software starts building DeskZap, remote access infrastructure for small and mid-sized UK teams.
- 2026 Q1First customer trials of Connect and Host
First public trials of the operator client (Connect) and the device agent (Host) with selected UK consultancies.
- 2026 Q2Public launch and guides
DeskZap workspace opens for self-serve sign-up. The guides and blog go live with a focus on TeamViewer and AnyDesk alternatives for UK teams.
Talk to a human.
The fastest way to reach the team is email. We answer most messages within one working day.
- Product
- DeskZap
- Based in
- United Kingdom
- Contact
- hello@deskzap.co.uk
- Built by
- Hot Rocket Software
Common questions.
01Who makes DeskZap?Show
DeskZap is a product built and run by Hot Rocket Software, a UK team based in Birmingham and Solihull with 19 years in IT across the UK and Europe. We started DeskZap in 2025 to build practical remote access for UK teams and IT professionals.
02Who is DeskZap built for?Show
UK small businesses, IT consultancies, agencies and in-house IT teams supporting under a hundred endpoints. The company says openly that if you are a large enterprise, TeamViewer may be the right answer.
03Who builds and supports DeskZap?Show
The Hot Rocket Software team builds, runs and supports DeskZap. The same people write the DeskZap blog and guides, and answer the support inbox.
04What decides which features get built?Show
Every feature should solve a real workflow problem for a UK IT lead, consultant or business owner. If a feature only matters at an enterprise sales briefing, it does not ship in the product yet.
05How do I contact the team?Show
Email is the fastest route, and most messages are answered within one working day. The contact page lists the addresses for general enquiries, sales and support.