Talk to the team behind the product.
DeskZap is small on purpose. Messages go to the people who build and support it, not to a ticket queue — most are answered within one working day. Use the form below, or email the address that fits your question.
Tell us what you need.
One form, one inbox, a real reply. If you are already a customer, mention your workspace name and we can look up the account before we answer.
- How many devices and users you are covering
- Operating systems in the mix (Windows, macOS, Linux)
- Whether you need attended support, unattended access, or both
- The tool you are using today, if you are switching
- Any deadline or client commitment you are working to
Never send passwords, licence keys, session codes or connection details by email. We will never ask for them in a message. If we need to see something on your workspace, we will send you a link to the relevant page instead.
Support email is monitored during UK business hours. For anything urgent on a live session, include “urgent” in the subject line and state your workspace name in the first line.
Pick the right inbox.
All four inboxes land with the same small team. Choosing the right one just gets you a faster answer.
Anything that does not fit the boxes below. Product questions, partnerships, press and everything else.
Sessions that will not connect, agent installs, permissions and workspace questions. Include your workspace name.
Invoices, VAT details, seat changes and renewals. Send the invoice number if you have one.
Pricing for larger teams, multi-year terms, self-hosted deployments and procurement paperwork.
What to expect.
Realistic response times, not marketing ones. If a message needs an engineer rather than the sales team, we say so and hand it over rather than leaving it sitting.
- Sales and pricing
- Within one working day
- Customer support
- Within one working day, UK business hours
- Billing and invoices
- Within two working days
- Security and data questions
- Within two working days
- Legal entity
- Hot Rocket Software Ltd
- Trading as
- DeskZap
- Registered office
- United Kingdom
- General enquiries
- hello@deskzap.co.uk
Already trialling DeskZap and need something changed in your workspace? Log in to your workspace first — most settings can be changed without waiting for us.