Access is for your own computers, with a 7-day free trial. Support, for other people's machines, is priced further down the page.
These are the Access plans for reaching your own computers; if you support other people's machines, Support is priced separately.
Great for personal use and accessing your own computers from anywhere.
Ideal for teams that need shared access, collaboration and management features.
For demanding users who need high performance, advanced features and full control.
Live, in-session AI troubleshooting that learns from your team's resolved cases. Add it to any Advanced plan.
For technicians who reach other people's machines. One price, on its own — not a fourth Access plan.
£210 a year, two months free
One technician: unlimited client organisations, 250 managed devices.
Demo-led — we set it up with you rather than selling you a licence and leaving.
For IT teams and MSPs running a fleet: patch visibility, a device inventory and background actions across a device group. Added to Support, not an Access plan.
£290 a year, two months free
up to 25 endpoints, then per device as the fleet grows. Sold with DeskZap Support. One device list across Access, Support and Endpoint.
| If you… | You need |
|---|---|
| reach your own PC, your office machine or a family computer | Access, from £5/user |
| support staff inside one company | Support - reaching other people's machines, priced per technician |
| support clients, at several companies | Support, £21/technician |
| run an MSP and want one tool for every client site | Support + Endpoint, from £29/month |
Short answers to the questions we get most often. For a fuller walkthrough, see the features page or the guides.
Starter is for accessing your own machines and is limited to two managed computers per user. Business is for teams: more managed devices per user, multi-monitor, wake and reboot, multi-user management, share my desktop, chat and remote script execution, device tagging and grouping, and granular user permissions. Advanced is for demanding environments: everything in Business, plus 240 fps and 4:4:4 colour, high-fidelity audio, API access and webhooks, custom branding on the installer, DeskZap Intelligence and no concurrent session limit. Session tools such as session recording, USB redirection and pen support are part of DeskZap Support, listed on /support.
Annual pricing is per user, billed up front in GBP. The prices shown on this page are the per-user, per-year totals. Monthly billing is available at a premium over the annual rate.
Yes. The 7-day free trial gives you access to Starter features and the workspace stays live after the trial so you can decide at your own pace.
Yes. You can upgrade or downgrade at any time. Upgrades take effect immediately and are pro-rated. Downgrades take effect at the end of the current billing period.
You pay per DeskZap operator (a named user account on your workspace). Each operator can manage up to a plan-defined number of computers. Starter is 2 computers per user, Business is 10. Advanced has no operator-side cap.
Self-hosting of the relay infrastructure is supported by the DeskZap runtime. The Advanced tier is the right plan for organisations that need data residency control or want to run the control plane on infrastructure they manage themselves.
If DeskZap is not the right fit within the first 30 days of a paid subscription, contact us and we will refund the unused portion.
Yes. Larger seats receive tiered volume discounts. Contact us with your team size and we will quote a per-seat rate.
No. DeskZap Support is a separate product with a separate price. It is not added to Starter, Business or Advanced. Access is for reaching your own computers. Support is for reaching other people's machines, at £21 per technician per month, £210 per year.
No. You pay per technician. Each technician covers unlimited client organisations and 250 managed devices. A new client site does not add a machine licence.
