Remote access for a UK law firm is a named person on the office computer that holds Actionstep, the bundle and the email. DeskZap is priced per operator in pounds. A client who will only read out a code can still be helped, and the activity log shows who connected.
The matter is on an office computer, or on a screen a client will share for a few minutes. The firm needs a name on that session.
Actionstep, the bundle and the email sit on the office PC. DeskZap Host lets the fee-earner sign in as themselves and use what is already installed. On Business and Advanced the session follows each monitor, bundle on one screen and the attendance note on the other.
A signed PDF or a scanned exhibit is on the office machine. Remote print sends a page to a printer on the operator's side. The session is that PC, under a named login.
Business and Advanced let you invite them by email, set a role and scope a device group, so they see one set of machines. Remove the user on the Friday. The activity log can say it was them.
The work is one computer and a name in the log, at a price finance can compare.
Starter is £5 a month or £50 a year. Business is £7 or £70. Advanced is £10 or £100. Per named user, in pounds, with no custom quote required.
You pay for the people who connect. Starter covers 2 managed computers per user, Business 10, and Advanced has no per-user cap.
A client with a PDF that will not open can read a 9-digit code. It lasts 5 minutes. They install nothing and create no account.
Remote print, from Starter upwards, prints from the remote PC to a printer the operator can use. Test that printer during the trial.
Business and Advanced open the office PC per monitor, so the bundle stays put. Starter is the single-screen plan.
The log shows who connected, which machine and when. Advanced self-hosts the control plane when that metadata should stay on UK infrastructure the firm operates.
The file stays in Actionstep or in the folder on the office PC. DeskZap is the named way onto that PC, with a log.
Read self-hosted remote desktop and data residency and the features page.
Named accounts replace a shared PIN. TOTP two-factor authentication is available. Business and Advanced add roles, invites and device groups, so a locum is scoped to a matter team and removed when the booking ends.
Session history records the operator, the device, the time and the policy. The screen is AES-256 end-to-end encrypted. The relay cannot decrypt it.
When connection metadata should stay on infrastructure the firm runs in the UK, Advanced self-hosts the control plane. The matter stays in the system the firm already uses.
Session recording with retention, USB redirection and pen support are part of DeskZap Support. The activity log records the named operator, machine and time on every session.
You pay for each person who connects. A small firm can start on Starter and move an individual to Business when they need the second monitor, groups and multi-user management. Advanced is the self-host plan.
| Plan | Starter | Business | Advanced |
|---|---|---|---|
| Monthly | £5 per user | £7 per user | £10 per user |
| Yearly | £50 per user | £70 per user | £100 per user |
| Managed computers | 2 managed computers per user | 10 managed computers per user | No per-user cap |
| Control plane | Cloud control plane | Cloud control plane | Self-host the control plane |
| Trial | 7 days on Starter features | 7 days on Starter features | 7 days on Starter features |
The same three plans are on the pricing page. Today’s capabilities are on the feature list.
The questions a managing partner or a COLP actually sends. Each answer can be forwarded on its own. GDPR-compliant remote desktop and GDPR remote desktop policy cover the neighbouring questions.
Yes. Host on the office PC lets them sign in as themselves and use Actionstep and the document folders already installed. The price is per operator. Business and Advanced can follow each monitor.
The screen is AES-256 end-to-end encrypted, and the relay cannot decrypt it. The activity log stores who connected, which machine and when, in the control plane. Advanced can self-host that plane. Session recording with retention is part of DeskZap Support, alongside the activity log.
Per person. Starter is £5 a month or £50 a year, for 2 managed computers per user. Business is £7 or £70, for 10, with multi-user management. Advanced is £10 or £100, with no per-user cap and self-host. The trial is 7 days on Starter features.
Yes. A Quick Support code is 9 digits and 5 minutes, with no account and no Host install. That suits a PDF that will not open before a hearing. A weekly machine takes Host, once agreed. The end user still needs no DeskZap account.
Yes. The activity log records the named operator, the machine and the time. Business and Advanced add device groups, so a locum can be scoped to one group and removed when the booking ends.
There is no Actionstep integration. It stays the practice system on the office PC or in the browser. The session opens that PC. DeskZap does not sync matters, push documents or hold an Actionstep login.
Run the 7-day trial on the office PC a fee-earner actually uses, then read the pricing page with finance. The GDPR guide and the policy post are the two reads to put next to a client questionnaire.
Then read GDPR-compliant remote desktop and GDPR remote desktop policy. Back to all solutions
