01
The awkward call
A client who will not install anything
They will click once. Quick Support is a 9-digit code for 5 minutes. The technician joins, does the job, and nothing is left installed. The person at the machine creates no account.
MSPs
Remote support software for MSPs and IT providers
Remote support software for an MSP is how your technicians reach client machines without a per-device bill. DeskZap is priced per operator in pounds. A client who will not install software can read out a Quick Support code, and servers you already manage can take an unattended host.
01 / The work
What three jobs does an MSP run on client machines?
One call will not accept an install. The rest should already have a host. A new technician should see their clients only.
02
Unattended
The server you already manage
Where the client has agreed, Host stays on the machine and the end user needs no DeskZap account. Business and Advanced put it in that client's device group, with wake and reboot. An approved rollout can use an MSI or a shell script.
03
Monday
A new technician, scoped to their clients
Add a named operator. Business and Advanced invite them by email, set a role and restrict the device group to their book. Remove the user when they leave. Advanced has no concurrent session limit for a desk with several connections open.
02 / Why DeskZap
Where does DeskZap win for an MSP?
These are the shipped points that change the quote, the awkward call and the record you hand a client.
A price per technician you can publish
Starter is £5 a month or £50 a year. Business is £7 or £70. Advanced is £10 or £100. Per named operator, in pounds, and fit for a rate card.
No per-device multiplier on the estate
Eighty endpoints do not become eighty licences. Starter allows 2 managed computers per user, Business 10, and Advanced has no per-user cap.
Quick Support when the install is refused
A 9-digit code, 5 minutes, no end-user account and no Host install. Standing machines take Host once you have consent.
Remote print from the machine you are on
Print from the remote computer to a printer on the technician's side. It is on every plan. It is one print job, not a driver for every device on the site.
Per-monitor sessions for the dual-screen server desk
Business and Advanced open the remote machine per monitor. Starter is the single-screen plan.
The activity log, and a self-hosted control plane
The log names the technician, the machine and the time. Advanced self-hosts the control plane and adds API keys and signed webhooks for session and device events.
03 / Client data
How do you prove which technician connected?
Clients ask for a person, a machine and a time.
Read self-hosted remote desktop and data residency and the features page.
01
Technicians are named users
The bill is per operator. TOTP two-factor authentication sits on the account, and the workspace can use OIDC single sign-on with Google Workspace, Microsoft Entra ID or Okta. Business and Advanced add roles and device groups.
02
A log you can put in the monthly report
Session history shows who connected, to which device, when, and under which policy. The screen is AES-256 end-to-end encrypted. The relay cannot decrypt it.
03
Self-host the control plane on Advanced
Offer Advanced when a client wants the activity log on UK infrastructure you or they run. Branded installers on Advanced carry the provider's name on a rollout.
Session recording with retention, USB redirection and pen support are part of DeskZap Support. The activity log records the named operator, machine and time on every session.
04 / Price
What does remote support cost per technician?
One price per technician, not per endpoint. Start with a free 20-minute pilot on one client machine you choose.
£15 per technician a month
£180 a year per technician. Counted per named technician, not per endpoint. It starts with a 20-minute pilot on one client machine you choose.
The full Support terms are on the Support page. Today’s capabilities are on the feature list.
05 / Questions
What do MSPs ask before they standardise?
The questions that decide whether the tool goes on the rate card. Each one can be copied into a reply. Deploy remote desktop in 5 minutes and Remote IT support for clients cover the neighbouring questions.
01Do we pay per endpoint or per technician?Show
Per technician. DeskZap Support is £21 a month or £210 a year per named technician. Eighty endpoints are not eighty licences. It starts with a free 20-minute pilot on one client machine.
02Can we help a client who will not install anything?Show
Yes. Quick Support is a 9-digit code for 5 minutes, with no install and no end-user account. Where you have a standing agreement, install Host and put the machine in that client's device group on Business or Advanced.
03Where does session data live?Show
Screen contents are AES-256 end-to-end encrypted, and the relay cannot decrypt them. The activity log (operator, machine, time) is stored by the control plane. Advanced can self-host that plane. Session recording with retention is part of DeskZap Support.
04Can each technician have their own login?Show
Yes. Operators are named users, and that is how the price is counted. Business and Advanced add roles, email invites and device groups. TOTP two-factor authentication is on the account. OIDC single sign-on works with Google Workspace, Microsoft Entra ID or Okta.
05Can we leave a host on a client server?Show
Yes, with the client's agreement. Host needs no end-user account. Business and Advanced add wake, reboot and device groups. Advanced adds a branded installer, API keys and signed webhooks. Roll Host out with an MSI or a shell script once the change is approved.
06Is session recording included?Show
Quote the activity log: who connected, to which device, when, and under which policy. Session recording with retention, USB redirection and pen support are part of DeskZap Support.
06 / Next
What should an MSP do next?
Book the 20-minute pilot on one consented client machine and run one Quick Support call. Price the desk from the Support page before it hits a rate card. The deploy guide and the client-support post are the two practical reads.
Then read Deploy remote desktop in 5 minutes and Remote IT support for clients. Back to all solutions