£21 per technician a month. Unlimited client machines.
£210 per technician a year, two months free. One seat covers unlimited client organisations and up to 250 managed devices. The way in is a 20-minute pilot.
Three desks buy this. Each one connects to computers the technician does not own. The seat is the person. The machines belong to staff or to a client.
You are the IT person for one employer. Staff at home, or a PC on the floor, still need a fix. You connect, and the activity log names you, the machine and the time. The computers are the company's. The seat is yours.
You look after more than one organisation. An agreed server takes an unattended host. A director who will not install software reads a one-time code. One technician covers unlimited client organisations, up to 250 managed devices.
The job is a half-day on a machine you may not see again. The client gives a one-time code or a link, you connect, the session is logged, and you leave. Nothing stays installed unless they ask you to keep that computer.
Four steps, as a session runs. A one-off stays a one-off. A machine joins the estate only when the owner agrees.
They install nothing. Quick Support is a 9-digit code, valid for 5 minutes, or the link you send. They create no DeskZap account, and Host is not installed for this visit.
You join from your DeskZap client and work on their screen. File transfer moves a document either way. Remote print sends one job to a printer on your side. Where the desk has more than one display, the session opens per monitor.
The activity log records the named technician, the machine and the time. That line goes in the ticket or the monthly report. The live screen is AES-256 end-to-end encrypted, and the relay cannot decrypt it.
With the owner's agreement, install Host once. You then connect unattended, and the person at the machine still needs no DeskZap account. Background commands cover wake, reboot and a script. A one-off ends when the code expires, with nothing left installed.
Fourteen capabilities on one seat. The pilot walks through them on a machine you choose.
Install Host on a machine you are allowed to keep, and connect when nobody is there to click. The end user needs no DeskZap account.
A 9-digit code or a link, valid for 5 minutes. Nothing is installed, and no account is created at the far end.
Print from the remote computer to a printer on the technician's side. One job from that session.
Open each display on its own when the desk has more than one screen.
Move a file between your computer and the machine during the session, in either direction.
Wake, reboot, or run a script on a managed machine from the workspace.
Each connection records the named technician, the machine and the time, for the ticket and the client report.
The price counts named people. A login shared across the desk is not a seat.
A self-hosted control plane of the same class as DeskZap Advanced, on infrastructure you manage.
Add and remove named technicians on the workspace. A second person is a second seat.
The session is recorded and kept for a retention period you set, so a disputed ticket can be watched back rather than argued about.
A USB device plugged into the technician's machine — a dongle, a scanner, a card reader — is available to the remote computer for the length of the session.
Stylus pressure from a pen display carries through to the application on the remote computer, so drawings and annotations keep their weight.
A live session passes from one named technician to another without asking the end user for a new code.
One price. Per technician, monthly or annual. There is a single card on this page.
per technician per month
£210 a year, two months free
One technician can support unlimited client organisations and up to 250 managed devices.
Book a 20-minute pilotThe price counts the technician, because that is the cost that grows when the desk gets busier. A client machine is not a licence, so another site does not add a line until the seat reaches 250 managed devices. Reaching your own computers is DeskZap Access, from £5 to £10 per user. See the access plans.
Access is how a person reaches their own computers. Support is how a technician reaches other people's. The prices, the machines and the way you begin are different.
| Access | Support | |
|---|---|---|
| Job | Reaching your own computers | Reaching other people's computers |
| Price | £5 to £10 per user | £21 per technician, £210 a year |
| Clients | The organisation that holds the seat | Unlimited client organisations |
| Devices | 2, 10, or no per-user cap, by plan | Up to 250 managed devices per technician |
| How you begin | 7-day trial, from the pricing page | 20-minute pilot |
Each answer stands on its own. Access prices sit on the pricing page. TeamViewer alternative and AnyDesk alternative are the two comparisons if a renewal is what brought you here.
Yes. Book a 20-minute pilot, on a machine you choose, with someone from DeskZap. The price is £21 per technician a month, £210 for the year.
Access is for reaching your own computers, at £5 to £10 per user. Support is for reaching other people's computers, at £21 per technician, with unlimited client organisations and up to 250 managed devices.
Not for a one-off. They give a one-time code or link, valid for 5 minutes, and install nothing. A computer you will support again takes Host once, with their agreement, and you then connect unattended.
The live screen is AES-256 end-to-end encrypted, and the relay cannot decrypt it. The activity log (technician, machine and time) is held by the control plane. Support includes self-hosting that plane on infrastructure you run.
No. The price is per technician. One seat covers unlimited client organisations and up to 250 managed devices. A new client site does not add a machine licence.
They are a second named seat at the same rate: another £21 a month, £210 for the year. Each seat covers unlimited client organisations and up to 250 managed devices. You add them on the workspace rather than sharing a login.
Bring one real ticket. A code for a machine that will not take an install, or a host you are allowed to leave in place. Support is £21 per technician a month, £210 for the year, with unlimited client organisations and up to 250 managed devices.
Read the MSP solutions page, the TeamViewer alternative and the AnyDesk alternative before the call if a renewal is what brought you here.
