Remote support for hospitality and retail IT means reaching the till PC or the back-office machine while the site stays open. DeskZap is priced per operator in pounds, so the bill follows the people who connect. Lightspeed or EPOS Now stays the software on that computer.
The site is open and you are not there. The failure is a till, a back-office PC, or a paper report the manager still needs.
Lightspeed or EPOS Now stays the system of record on that computer. With the venue's agreement, Host is already installed and the operator connects while the floor is in service. There is no sales feed into DeskZap.
Connect to the back-office PC and remote-print a bookings list, a stock count or a daily report to a printer on the operator's side. This is one print from that computer. It is not a promise that every receipt printer is redirected. Test the printer during the trial.
The bill follows the operators, not a licence per till. Starter covers 2 managed computers per user and Business 10. Advanced has no per-user cap. On Business and Advanced the new site goes into its own device group.
These are the shipped points that survive a till that is down and a renewal conversation.
Starter is £5 a month or £50 a year. Business is £7 or £70. Advanced is £10 or £100. Per named person. The number does not move every time a site adds a screen.
The subscription is the people who connect. No per-device multiplier. Starter is 2 managed computers per user, Business is 10, Advanced has no per-user cap.
A franchisee who controls the till image can read a 9-digit Quick Support code. It lasts 5 minutes. Nothing is installed, and they need no account. Sites you own can take Host instead.
Remote print is on every plan. Print from the back-office session to a printer the operator can use. Confirm which printer that is before a Saturday night.
Business and Advanced open the remote PC per monitor, so the till dashboard and the stock sheet can sit side by side. A single-screen till is fine on Starter.
The activity log records the named operator, the machine and the time. Advanced self-hosts the control plane. On Business and Advanced you can reboot the PC from the workspace.
Payment screens and staff lists are on those PCs. Add a name and a time, and leave the till software where it is.
Read self-hosted remote desktop and data residency and the features page.
Each operator is a named user, with TOTP two-factor authentication on the account. Business and Advanced add device groups, so a regional tech sees their sites. Remove the user when they leave.
The activity log records the operator, the device, the time and the policy. The live screen is AES-256 end-to-end encrypted. DeskZap cannot read it in transit.
A group that wants the control plane on UK infrastructure it runs takes Advanced and self-hosts. Lightspeed or EPOS Now keeps the trading data. DeskZap does not take a copy of the day's sales.
Session recording with retention, USB redirection and pen support are part of DeskZap Support. The activity log records the named operator, machine and time on every session.
Count the people on the late rota, not the tills. Starter is one operator and two machines. Business adds groups and per-monitor sessions, ten computers per user. Advanced removes the per-user cap and adds self-host.
| Plan | Starter | Business | Advanced |
|---|---|---|---|
| Monthly | £5 per user | £7 per user | £10 per user |
| Yearly | £50 per user | £70 per user | £100 per user |
| Managed computers | 2 managed computers per user | 10 managed computers per user | No per-user cap |
| Control plane | Cloud control plane | Cloud control plane | Self-host the control plane |
| Trial | 7 days on Starter features | 7 days on Starter features | 7 days on Starter features |
The same three plans are on the pricing page. Today’s capabilities are on the feature list.
Questions from a venue IT lead. Each answer stands on its own. AnyDesk alternative for UK teams and Remote support without installing software cover the neighbouring questions.
Yes, if that PC can run Host or show a Quick Support code. A standing site gets Host, with the venue's agreement. A site that will not leave software installed reads a 9-digit code for a one-off. Lightspeed or EPOS Now keeps running. You are on the computer.
Per person. Starter is £5 a month or £50 a year, for 2 managed computers. Business is £7 or £70, for 10 per user. Advanced is £10 or £100, with no per-user cap. Forty tills are not forty subscriptions. The trial is 7 days of Starter features.
Yes. Remote print is on every plan. From the back-office PC you print to a printer on the operator's side: a bookings list, a stock count or a daily report. It is not a driver for every receipt printer. Test the printer during the trial.
The live screen is AES-256 end-to-end encrypted, and DeskZap cannot read it in transit. The activity log (operator, machine, time) is held by the control plane. Advanced can self-host that plane. Session recording with retention is part of DeskZap Support.
Yes. Quick Support is nine digits, 5 minutes, and nothing is left installed. That fits a franchisee who controls the till image. Sites you own take Host, and on Business and Advanced you can reboot that PC from the workspace.
There is no integration. Both stay on the till or the back-office PC. The session opens that PC. DeskZap does not receive sales, stock or payments. A cloud back office is opened in the browser on the machine you are supporting.
Start the 7-day trial on one back-office PC and one till you may touch. Read the pricing page before you model a group.
Then read AnyDesk alternative for UK teams and Remote support without installing software. Back to all solutions
