DeskZap
Features

You pay for the person who connects, not every computer.

DeskZap Access is for your own machines.

DeskZap Support is for other people's.

The price follows the named person who connects. A one-off call does not install software. A computer you will open again takes Host once, and only with the owner's agreement.

Access starts at £5 per user a month, £50 for the year. The 7-day trial covers Starter features.

Support is a separate product at £21 per technician per month. £210 a year, two months free. One technician can support unlimited client organisations and up to 250 managed devices.

Start the 7-day trial Book a 20-minute pilot
01 / The support loop

A one-off call installs nothing.

Help desks buy this path. Four steps, in call order. The first three leave the computer as you found it. Host is only for a machine you will open again.

  1. 01

    The end user receives a code or a link

    They install nothing. On Access, Quick Support starts on Business. A Support seat includes it. The code is nine digits and lasts five minutes, or you send a link. The support window asks them to allow the connection before the screen is shared. When the five minutes end, nothing is left on the computer.

  2. 02

    The technician connects

    You join from the DeskZap client and work on their screen. File transfer, the clipboard, audio and one print job travel with the session. Extra monitors open on Business, Advanced and Support. Starter stays on one screen.

  3. 03

    The session is logged

    The activity log records the named technician, the machine and the time. That line is what you put on the ticket, on Access and on Support.

  4. 04

    The machine becomes managed if you will open it again

    With the owner's agreement, install Host once. You can then connect when nobody is at the keyboard. Access caps are in the plan table. A Support seat covers up to 250 managed devices. Wake, reboot and a script start at Business on Access, and on a Support seat. A one-off never reaches this step.

02 / Capabilities

Six groups cover the work you can do today.

Each group is a job, then the capabilities that ship. The plan table says which Access tier includes the group. Support is its own product, with the same session and its own price.

The same groups are used on the solutions pages, on Support, and the figures are on pricing.

Connect

Connect is the live session: the screen, the sound, and what you move between the two computers.

  • Cross-platform

    The operator client and Host run on Windows, macOS and Linux. There is no phone or tablet client.

  • Multi-monitor

    Business, Advanced and Support open each display on its own. Starter is one screen.

  • Audio

    Every Access plan carries audio from the remote computer. High-fidelity audio is Advanced.

  • Clipboard

    Text copied on one side pastes on the other, on every Access plan.

  • File transfer

    A file moves either way during the session, on every Access plan and on Support.

Attended support

Attended support is the call where someone is at the machine and agrees to let you on.

  • Zero-install codes

    A 9-digit code, valid for 5 minutes, or a link. No Host install and no account at the far end. On Access this starts at Business. A Support seat includes it.

  • Native consent prompt

    The support window asks the person at the machine to allow the connection before you see the screen.

  • Session log

    The activity log names the operator, the machine and the time, from Starter upwards and on Support.

  • Share my desktop

    Business and Advanced. Chat, as a session type, is on those same two plans.

Unattended access

Unattended access is Host on a computer you are allowed to open when nobody is sitting there.

  • Host install

    One install, with the owner's agreement, and no DeskZap account for the person at the machine. Starter allows 2 managed computers per user, Business 10, Advanced has no per-user cap, and Support allows 250 managed devices.

  • Mass deploy

    From Business, export an installer for an MSI or shell rollout. Advanced adds workspace branding. First-session steps: Deploy Remote Desktop in 5 Minutes.

  • Wake and reboot

    From Business on Access, and on Support. The machine runs the command on its next check-in.

  • Remote print

    One job from the remote computer to a printer on your side, on every Access plan and on Support.

Teams and access control

Teams and access control decide which named person can see which machines.

  • Roles

    Business and Advanced: platform owner, org admin, technician or viewer.

  • Per-user permissions

    The permission is that role on the named user. The price counts the person, not a shared login.

  • Two-factor authentication

    TOTP on the operator account, on every Access plan.

  • OIDC single sign-on

    Business and Advanced. Google Workspace, Microsoft Entra ID, Okta, or any OIDC provider, limited to email domains you name.

  • Device groups

    Business and Advanced group machines by team, client or office. An email invite can set the role and the groups.

  • API keys

    Advanced only. A key can expire. Starter and Business do not issue keys.

  • Webhooks

    Advanced only, signed with HMAC-SHA256. Events: session.active, session.completed, device.online, device.offline and device.enrolled.

Automation

Automation is what the workspace can do to a managed machine without a person driving the mouse.

  • Background commands

    Wake and reboot from Business on Access, and on Support. The workspace keeps the result.

  • Script execution

    Business and Advanced run a script on a managed machine at the next check-in.

  • Policies

    On Business and Advanced, a named baseline for Windows, Mac or Linux, assigned to a group or one computer. The record is the name, the platform and a description.

  • Endpoint inventory

    Enrolled computers show name, hostname, operating system, owner, online state, and group when the plan has groups. This is not a software catalogue.

  • DeskZap Intelligence

    Business and Advanced include DeskZap Intelligence. CoPilot is an Advanced add-on at £8 a month or £80 a year, outside the £10 plan.

Data and residency

Data and residency is how the session is protected, and where the record of it is kept.

  • Encryption

    Every session is AES-256 end-to-end encrypted. The relay cannot decrypt the screen. On every Access plan and on Support.

  • Self-hosted control plane

    On Access this is Advanced. A Support seat includes a control plane you run yourself.

  • UK data residency

    Running that control plane yourself is the residency choice, on Advanced or on Support. Every Access plan is aligned to UK GDPR and the ICO.

  • Audit log

    Who did what, to which machine, and when. Session logging starts on Starter, and the same log is on Support.

  • Audit export

    On Advanced, an API key can read the audit stream the workspace already shows.

03 / Session tools

Five session tools for support desks.

Session recording, USB redirection, pen support and technician handover are part of DeskZap Support.

  1. Session tool 01

    Session recording with retention

    Keeps a replay of the session for a period you set, so a disputed ticket can be watched back beside the activity log.

  2. Session tool 02

    USB device redirection

    Lets a USB device on the technician's side be used by the remote computer, for a dongle or a scanner.

  3. Session tool 03

    Pen support

    Carries stylus pressure from a pen display through to the application on the remote computer.

  4. Session tool 04

    Technician handover

    Passes a live session from one named technician to another without asking the end user for a new code.

  5. Session tool 05

    Microphone passthrough

    Carries the technician's microphone into the remote computer.

04 / Plans

Starter, Business and Advanced split the work.

Rows are the six groups. Prices sit in the header. Monthly billing is a premium over the annual rate. The 7-day trial is Starter features. Advanced has no per-user computer cap and no concurrent session limit.

The technician price is on Support. Access cards are on pricing. The TeamViewer Alternative UK guide sets the same prices beside TeamViewer.

Swipe sideways to see Business and Advanced.

Access prices are per named user. Support is a separate product and is not a column.
GroupStarter
£5 per user per month
£50 a year
Business
£7 per user per month
£70 a year
Advanced
£10 per user per month
£100 a year
ConnectWindows, macOS and Linux. File transfer, clipboard and audio. One screen.Adds multi-monitor. Up to 10 managed computers per user.Adds high-fidelity audio. No per-user cap on managed computers.
Attended supportSession log.Quick Support codes, consent prompt, share my desktop and chat.Included with Business.
Unattended accessHost within 2 computers per user. Remote print.Wake, reboot, and an installer export for rollout. 10 computers per user.No concurrent session limit. Workspace branding.
Teams and access controlTOTP two-factor authentication on the operator account.Roles, per-user permissions, device groups and OIDC SSO.The same team controls as Business.
AutomationA list of the computers enrolled on the account.Scripts, endpoint policies, inventory, and DeskZap Intelligence.API keys, signed webhooks, and Intelligence. CoPilot is an add-on.
Data and residencyAES-256 sessions, the activity log, and UK GDPR alignment.The same encryption and log as Starter.Self-hosted control plane. Audit stream through the API.
05 / Choose

Open the product for the computers you reach.

Access starts with a 7-day trial of Starter features. Support starts with a 20-minute pilot. The trial does not open a Support seat.

Access, for your own machines

From £5 per user a month, £50 a year on Starter. Business is £7 or £70. Advanced is £10 or £100.

Start the 7-day trial

Support, for other people's machines

£21 per technician per month. £210 a year, two months free. One technician can support unlimited client organisations and up to 250 managed devices.

Book a 20-minute pilot
FAQ

Common questions.

01Which operating systems can I reach with DeskZap?Show

You can reach a managed Windows, macOS or Linux computer from any DeskZap Connect client, with multi-monitor handling and 4K high-DPI rendering. Endpoint policies cover Windows, macOS, Linux and Android.

02Do my customers or colleagues need a DeskZap account?Show

No. For unattended access you install DeskZap Host on the machines you manage, and the person using the computer does not need an account. For ad-hoc help, they open a one-time 9-digit Quick Support Code that is valid for five minutes, with no signup and no app account on their side.

03Can I connect from a browser instead of installing a client?Show

Yes. Web remote access lets an operator connect to a managed computer from a modern browser over WebRTC and WebCodecs, with no desktop install and no extension to maintain.

04How do I control what each person on my team can do?Show

Operators have named accounts with role-based permissions: platform owner, org admin, technician or viewer. You invite people by email with a defined role and an optional device-group restriction, protect accounts with TOTP two-factor authentication, and can connect Google Workspace, Microsoft Entra ID, Okta or any OIDC provider for single sign-on.

05Is there a record of who connected and what changed?Show

Yes. Every connection, policy change and admin action is recorded, and the session history shows who connected, when, to which device and under which policy. Session content is encrypted with a per-session AES-256 key, and the relay forwards bytes without being able to decrypt them.

06Can I roll DeskZap out to many machines at once?Show

Yes. Mass deploy uses silent install routes: an MSI for Windows, MDM channels and shell scripts. You can generate a custom-branded installer package per device group, and policies are managed at the group level so a change reaches every machine in scope.