IT support articles for UK teams.
Helpdesk workflows, unattended access, quick support and remote troubleshooting ideas.
IT support articles
Support without an install
Remote support without installing software: a 9-digit code for the caller, and a browser session for the technician on a managed PC. From £5 per month.
Attended or unattended
Attended vs unattended remote support: use a 5-minute code when someone is there, and Host when the PC must be reachable alone. From £5 a month.
TeamViewer Intelligence alternative
TeamViewer Intelligence vs DeskZap AI for remote support: session summaries, analytics and an in-session assistant, at small-team pricing in pounds.
AI session summaries
AI session summaries document every remote support call automatically — the issue, the fix and the resolution, ready to search and to audit.
Remote IT support
A field guide for IT consultants and small MSPs delivering secure remote support with quick codes, unattended hosts and audit-ready access controls.
Remote support without accounts
Give support without making customers create an account: one-time codes and links that start an attended session in seconds, with no install.
Unattended access security
A security-first guide to unattended remote access for UK teams, covering permanent hosts, named users, MFA, support providers, review cycles and audit logs.