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Quick support

Quick support articles for UK teams.

Ad-hoc support sessions — joining customer machines on the fly without long setup or account friction.

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Quick support articles

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Isometric illustration of a one-off remote support session: a customer laptop linked to a support workstation by a short-lived connection, with no permanent agent shown on the customer side.
IT support
17 Aug 2026 / 8 min read

Support without an install

Remote support without installing software: a 9-digit code for the caller, and a browser session for the technician on a managed PC. From £5 per month.

quick-supportit-supportremote-accesssecurity
remote support without installing software
DeskZap remote session marked connected, showing a Windows file explorer on the remote PC and toolbar controls for monitors, files, clipboard and keyboard.
IT support
3 Aug 2026 / 8 min read

Attended or unattended

Attended vs unattended remote support: use a 5-minute code when someone is there, and Host when the PC must be reachable alone. From £5 a month.

it-supportunattended-accessquick-supportremote-access
attended vs unattended remote support
Isometric 3D illustration of a quick remote support session without a customer account — a customer laptop connected to a support agent's multi-monitor workstation via a one-time 9-digit support code, on a dark technical grid with blue connection lines
IT support
18 Jun 2026 / 9 min read

Remote support without accounts

Give support without making customers create an account: one-time codes and links that start an attended session in seconds, with no install.

quick-supportcustomer-serviceit-supportremote-access
remote support without account