Question 1

How quickly can my team be up and running with Deskzap?

Accepted Answer

Most teams have their first remote session running within 5 minutes. Sign up for a workspace, install Deskzap Connect on the operator devices you will connect from, and Deskzap Host on the target machines. Log in, click Connect, and you are working remotely with no firewall rules, no VPN, no infrastructure tickets.

Question 2

Do my end-users need an account for me to support them?

Accepted Answer

No. For ad-hoc help, your end-user shares a one-time 9-digit Quick Support Code, valid for 5 minutes, no signup required. For ongoing managed support, pre-install Deskzap Host once on the client machine for permanent unattended access. Only your support agents need a Deskzap login.

Question 3

Which operating systems does Deskzap support?

Accepted Answer

Windows 10/11, macOS 12+ and all major Linux distributions including Ubuntu, Debian, Fedora and Arch are supported as both Host and Connect clients. Multi-monitor, high-DPI 4K displays and Apple Silicon are all native. Mobile Connect apps are also available for iPad, iPhone and Android.

Question 4

How secure is Deskzap for business and regulated industries?

Accepted Answer

Every session is AES-256 end-to-end encrypted with perfect forward secrecy. You get signed installers, granular per-user permissions, IP allow-listing, optional two-factor authentication, mandatory session recording for audit, and a tamper-proof activity log. Suitable for GDPR, HIPAA and SOC 2 environments.

Question 5

Can I self-host Deskzap instead of using the cloud?

Accepted Answer

Yes. The Advanced tier includes a self-hostable control plane that deploys on a single VPS and scales horizontally. You keep complete control of session metadata, recordings and user data with no third-party vendor lock-in.

Question 6

How is Deskzap different from TeamViewer or AnyDesk?

Accepted Answer

Deskzap offers predictable per-user pricing from £5/month with no per-device or commercial-use detection. You get true unattended support without end-user accounts, USB redirection and Wacom Bridge included rather than as paid add-ons, and a self-host option that TeamViewer and AnyDesk do not offer.

Question 7

What happens after the 7-day free trial?

Accepted Answer

Your workspace stays live and your data is preserved. You will be invited to choose a plan (Starter, Business or Advanced) but will not be auto-charged as no credit card is required to start. If you do not pick a plan, your account moves to read-only after the grace period.

Question 8

Can I switch between monthly and yearly billing later?

Accepted Answer

Yes, at any time. Upgrade from monthly to yearly to save 17% and we will prorate the unused portion of your current month. Adding or removing seats is also prorated automatically.

Cyber Essentials articles for UK teams.

Cyber Essentials articles

BYOD remote working policy